Questions? We’ve Got Answers
From shipping to skincare tips, find quick answers to your most common questions. We’re here to make your SOROSKIN experience smooth, informed, and stress-free.
How long will shipping take after I place my order?
Most orders arrive in 3–7 business days. You’ll receive a tracking link as soon as it ships.
Can I track my order after it's shipped?
Yes! As soon as your order is on the way, we’ll email you a tracking link to follow it in real time.
What should I do if my order is delayed or lost?
Contact our support team — we’ll resolve it quickly and make sure you’re taken care of.
Can I return a product if it doesn’t work for me?
We accept returns within 30 days — but only if the product is unopened and unused. This helps us maintain safety and product integrity for all customers.
How long do refunds take to process?
Once your return is received, refunds are processed within 3–5 business days.
What if my product arrives damaged?
We’ll replace it at no cost — just send us a photo and your order number.
Are your products suitable for sensitive skin?
Yes! Our formulas are gentle, clean, and dermatologically tested for sensitive skin types.
Do your products contain artificial fragrance or parabens?
No. All SOROSKIN products are free from synthetic fragrance, parabens, and harsh additives.
Are your products vegan and cruelty-free?
Yes — we’re 100% vegan, cruelty-free, and proud of it.
How do I know which product is right for me?
Each product includes skin type guidance, or you can contact us for a personalized recommendation.
Do you offer discounts or bundles?
Yes! Check our homepage or sign up for email to unlock exclusive offers and sets.